Orders are shipped via UPS or US Priority Mail. Most orders placed will ship within a few days. During the busy holiday season this may take longer due to the high volume of orders we receive. We recommend placing Christmas orders early to insure a prompt arrival before Christmas. Our shipping guidelines and policies are below.


EXPEDITED ORDERS

All orders are processed and shipped in the order they are received. Should you desire to receive your order sooner, you can select an expedited shipping option from UPS or the U.S. Postal Service at checkout.
Selecting an expedited shipping option (Next Day Air, 2nd Day Air, etc) only speeds up delivery of your order once it ships from our facility. It doesn't move your order to the front of the line.

ORDER PROCESSING

Once we receive your order and its processed, it typically ships within a few days depending on the availability of the item. (Some specialty brittles we cook to order). Order volumes are heaviest from October to Christmas, so our turn around time is longer than any other time of year. Our limited production requires us to cap the number of orders we can take and produce in a day. Therefore, we use a first come, first serve process for ordering. The closer we get to our daily order cap, the less the availability we have on shipping dates. Make sure and order early!

SHIPPING COSTS

Shipping charges for UPS and U.S. Priority Mail or in real time rates. Shipping charges to some residential addresses may incur specific surcharges to deliver,(rural area or a limited access address) which may bring your shipping cost up higher than average. Residential addresses will always have a higher shipping cost than a commercial address. We do not mark up the shipping rates listed, these rates are real time rates. If you want to save money on shipping costs, we suggest you have your order shipped to your place of work.


SHIPPING CONFIRMATION

You will receive a shipping notification by email once your order has shipped. Once your order has been received by UPS or USPS, it becomes their responsibility to deliver it to you. We no longer have control over this order. Shipping status inquiries should be made with the shipping company you selected to deliver your order as we have limited access to information once the order has left our facility.



SHIPPING ISSUES

DAMAGED ORDERS
All of our brittles and other products are packaged to full volume in their appropriate containers and are in superior condition before they leave our facility.                                                You should expect some breakage of our brittles during shipping.
Should you receive your order, and the brittle is under half full and consists mainly of powder and nuts then it has been damaged (dropped, thrown, etc) during shipping. It certainly should be replaced and to start that process, you can email us or give us a call. We will file the claim for you. Once the shipping company has approved the claim and and paid it, then we can ship the replacement order. It may take a few days for us to re-ship the order. When filing a claim, we will need photos of the inside and outside of the box and shipping label. Also a photo of the damaged contents. Claims must be filed within 7 days of receiving the order, no exceptions. 

FILING A CLAIM

You can email your claim request to: [email protected] or call us at (505) 596-9100, Mon-Fri, 8:00a to 5:30p MT. (Hours from Oct-Dec, Mon-Sat 7:30a to 7:00p)
If you plan on emailing your claim request, please include the following information. 1. Tracking number(s) 2. brief description of the damage 3. Photos. (2 of outside of box, 1 of inside of box, 1 of shipping label, 1 of damaged product. 4. Your daytime phone number.


ORDER NOT DELIVERED
If your order states that it has been delivered but you never actually received it, you may be a victim of porch priacy. Depending on the level of shipping service you requested you may be able to receive a refund, or a replacement can be sent. Please have your Order number and if possible, the tracking number available when calling us.

We will be happy to assist you however possible, since we aren't the shipping company we have no control over the package and have the same access as you do to tracking information, so please bear with us when we are processing your claim.
Porch Piracy has become such an issue over the past few years that shipping companies are having to change their limits on their liability of the packages they deliver. We recommend shipping your order to the location you are at during the daytime to help reduce this problem or requesting a signature for delivery.