Orders are shipped via FedEx, UPS or US Priority Mail. Most orders ship within a few days. During the busy holiday season this may take longer due to the high volume of orders we receive.
We recommend placing Christmas orders early to insure a prompt arrival before Christmas.
Our shipping policy and guidelines are below.

ORDER PROCESSING
Once we receive your order and its processed, it typically ships within a few days depending on the availability of the item. (Some specialty brittles we cook to order). Order volumes are heaviest from October to Christmas, please expect slightly longer times to process orders.
Due to production limits (the volume of orders we can cook in a day) shipping dates fill up quickly during the holiday season! The closer we get to our daily order capacity, the less availability we have on shipping dates. Make sure and order early!
SHIPPING DATES & EXPEDITED ORDERS
All orders are processed and shipped in the order they are received. You have the option of shipping your order right away or delaying it. If you would like for an order to ship at a later date you can indicate the day you would like for it to arrive in the Shipping Box at checkout. Should you desire to receive your order faster than standard shipping, you can select an expedited shipping option from FedEx, UPS or the U.S. Postal Service at checkout.
Selecting an expedited shipping option (Next Day Air, 2nd Day Air, etc) only speeds up delivery of your order once it ships from our facility. It doesn't move your order to the front of the line.
Holiday Shipping: During the holiday season (October - January), we experience a high volume of orders. To manage this, we operate on a shipping window system. When you place an order, you'll select a preferred shipping window. However, due to limited daily shipping capacity, we process orders on a first-come, first-served basis within each window. Once a day's shipping capacity is reached, orders are automatically moved to the next available shipping date within your chosen window. To ensure timely delivery, we strongly encourage early ordering, ideally in October. Please note that the shipping window you select indicates the earliest your order will ship from our facility, not the guaranteed delivery date.
SHIPPING CHARGES
Shipping charges for FedEx, UPS and U.S. Priority Mail or in real time rates. Shipping charges to some residential addresses may incur specific surcharges to deliver, (rural area or a limited access address) which may bring your shipping cost up higher than average. Residential addresses will always have a higher shipping cost than a commercial address. We do not mark up the shipping rates listed; these rates are real time rates. If you want to save money on shipping costs, we suggest you have your order shipped to your place of work.
SHIPPING CONFIRMATION
You will receive a shipping notification by email once your order has shipped. Once your order has been received by FedEx, UPS or USPS, it becomes their responsibility to deliver it to you. We no longer have control over this order. Shipping status inquiries should be made with the shipping company you selected to deliver your order as we have limited access to information once the order has left our facility. A tracking number is assigned to your order when it has shipped. Tracking numbers are manually entered into this ordering site, we typically update tracking information after 6:00pm MST. Tracking information can also be obtained by emailing us at [email protected]. When requesting tracking information please include your order number and last name.
SHIPPING ISSUES
- DAMAGED ORDERS
Should you receive your order, and the brittle is under half full of the container and consists mainly of powder and nuts then it has been damaged (dropped, thrown, etc.) during shipping. It certainly should be replaced. We will require some information from you to start the process. You can email us or call us to request a claim form. Once the shipping company has approved the claim then we can ship the replacement order. This may take a few days.
Claims must be filed within 7 days of receiving the order, no exceptions.
FILING A CLAIM
Fill out the claim form completely. We will require 5 photos along with the claim form: 2 of outside of shipping box, 1 of inside of shipping box, 1 of shipping label, 1 of damaged product. FedEx, UPS and the Post Office will not approve a claim without photo proof.
You can send your claim form and photos by email or U.S. Mail.
Email claim form to: [email protected]Mail your claim form and photos to:
ATTN: CLAIMS
ANDREWS
PO BOX 44
BERNALILLO, NM 87004
- SHIPPING INTERRUPTIONS
- ORDER NOT DELIVERED
We will be happy to assist you however possible, since we aren't the shipping company we have no control over the package and have the same access as you do to tracking information, so please bear with us when we are processing your claim.
Porch Piracy has become such an issue over the past few years that shipping companies are having to change their limits on their liability of the packages they deliver. We recommend shipping your order to the location you are at during the daytime to help reduce this problem or requesting a signature for delivery.